Privacy Policy

1. Who we are

Occendra AB, Storgatan 81 C, 262 35 Ängelholm, Sweden (phone +46 431 46 20 22) is the controller of personal data processed through this website. For services delivered by our United Kingdom entity, Occendra Ltd, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom (phone +44 20 3769 0575), that entity is the controller for the related processing. Together, “Occendra”, “we” and “us”.

2. What personal data we collect

We collect the personal data you give us, and only what we need to respond and to deliver our services:

• Contact form: your name, company, email address, phone number (optional) and your message.
• Shipment details form: company, contact name, email, a description of the goods, origin, destination, Incoterm, shipment status, any notes, and any files you attach.
• Attachments: shipping documents such as air waybills, invoices or entry details may contain personal data (names, addresses, signatures). Please attach only what is needed for us to assess the shipment.
• Correspondence: emails, calls and meeting notes when you deal with us.
• Website data: limited technical data needed to serve the site securely. Any analytics or non-essential cookies are used only with your consent via the cookie banner.

3. Why we process it, and on what legal basis

• Responding to your enquiry and assessing a shipment; steps at your request prior to entering a contract (GDPR Art. 6(1)(b)) and our legitimate interest in handling business enquiries (Art. 6(1)(f)).
• Delivering our customs and VAT services; performance of a contract (Art. 6(1)(b)) and compliance with legal obligations such as customs, tax and bookkeeping law (Art. 6(1)(c)).
• Know-your-customer and risk assessment; legal obligations and our legitimate interest in accepting only compliant engagements.
• Marketing; only with your consent (Art. 6(1)(a)), which you can withdraw at any time.

4. Who we share it with

We do not sell personal data. We share it only with: IT and hosting providers acting as our processors under data-processing agreements; established fiscal-representation partners where your engagement requires one in a specific country; customs and tax authorities where a filing or law requires it; and professional advisers where necessary. Each recipient receives only what it needs.

5. International transfers

We operate in the EU, the UK and Switzerland. Where personal data is transferred outside the EEA or the UK, we rely on adequacy decisions or appropriate safeguards such as the EU Standard Contractual Clauses.

6. How long we keep it

Enquiries we do not take further are kept no longer than 12 months. Records connected to an engagement are kept for as long as customs, tax and bookkeeping law requires; typically 5 to 10 years depending on the country, and then deleted.

7. Your rights

You have the right to access, rectify and erase your personal data, to restrict or object to processing, to data portability, and to withdraw any consent at any time. To exercise a right, contact us using the details below. You can also complain to a supervisory authority; in Sweden, the Swedish Authority for Privacy Protection (IMY); in the UK, the Information Commissioner’s Office (ICO).

8. Cookies

The production site uses a consent banner. Strictly necessary cookies run without consent; analytics and any other non-essential cookies are set only after you opt in, and you can change your choice at any time via the banner. A separate cookie table will be published here once the final tooling is chosen.

9. Changes and contact

We will update this policy as the service and the law evolve, and show the date of the latest version at the top. Questions or requests: contact us, call +46 431 46 20 22, or write to Occendra AB, Storgatan 81 C, 262 35 Ängelholm, Sweden.